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Technical Support Center (TSC)
Sports-Tek, LLC currently offers FREE Technical Support to Licensed Customers for all
HY-TEK Sports Software products for the current release of that product.
Click
Here for a list of current releases for Swimming Products and
Click Here for a list of
current releases for Track & Field Products.
The TSC offers two levels of
service for both telephone and email tech
support. These two levels are tied to response time commitments by the TSC and are both related to specific times of the days and days of the
week. If you have any questions or suggestions for the Tech
Support Team, please email them at
Support@hy-tekltd.com.
Prime Time
Service
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Business Hours are defined as 9:00 AM to 6:00 PM
Eastern Time Monday through Friday except for Holidays.
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Email:
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Normally less than a 4 hour response time.
If you do not receive an email back within 4 hours, please check
your spam filter or junk email folder as it might have been
router there.
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Telephone:
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Most calls answered directly by a Tech Support
person.
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Normally less than a 4 hour call back time for calls not
answered directly.
Evening,
Holiday, and Weekend Service
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Calls received in the evening after 6:00 PM on Monday
through Thursday will be returned within the first 4 hours of the
next business day, emails within 4 hours. For example, if a call is
received at 8:00 PM on Thursday night, it will be returned no later
than 1:00PM the next day.
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Calls received after the Prime Service Period on
Friday, on a holiday, or on Saturday or Sunday, will be returned
within 4 business hours. These calls should be of an emergency
nature that cannot wait until the next Prime Time Service period.
For example, if a call is received on Saturday morning at 10:00 AM,
it will be returned no later than 2:00 PM on Saturday. If a call is
received on Saturday night at 10:00 PM, it will be returned no later
than 1:00 PM on Sunday. An example of this type of emergency
call might be "I am the meet host and I cannot get MM to receive times
from our timing console".
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Emails received after the Prime Service Period on
Friday, on a holiday, or on Saturday or Sunday, will be returned the
next day. For example, if an email is received on Saturday morning
at 11:00 AM, it will be returned no later than Sunday at 5:00 PM.
TSC Telephone and E-mail Options
When you e-mail or call Tech Support, please
provide:
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Your Name
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License Team Name and whether it's
Swimming or Track & Field
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Which Hy-Tek Product and
Version you are using (Click on Help then About)
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Short Problem
Description
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