Support

HY-TEK Sports Software provides each Customer bundled tech support for the life of the product version.

HY-TEK Technical Support entitles the Customer to both email and telephone support as follows:

Quick Links

Prime Time Service

  • Business Hours: 9:00 AM to 6:00 PM Eastern Time Monday through Friday (except holidays)
  • ACTIVE Hy-Tek Swimming and Track & Field Help Center: http://activesupport.force.com/hytekswimming
    • Find answers created by our knowledgeable technical support staff
  • Connect with support - most calls answered directly (or returned within four hours)
    • 877-692-0111, Option 3
  • Please note that only the most current product software version is supported. To upgrade, visit our Download Center.

Evening, Holiday, and Weekend Service

  • Calls received in the evening after 6:00 PM on Monday through Thursday will be returned within the first 4 hours of the next business day, emails within 4 hours. For example, if a call is received at 8:00 PM on Thursday night, it will be returned no later than 1:00PM the next day.
  • Calls received after the Prime Service Period on Friday, on a holiday, or on Saturday or Sunday, will be returned within 4 business hours. These calls should be of an emergency nature that cannot wait until the next Prime Time Service period. For example, if a call is received on Saturday morning at 10:00 AM, it will be returned no later than 2:00 PM on Saturday. If a call is received on Saturday night at 10:00 PM, it will be returned no later than 1:00 PM on Sunday. An example of this type of emergency call might be "I am the meet host and I cannot get MM to receive times from our timing console".
  • Emails received after the Prime Service Period on Friday, on a holiday, or on Saturday or Sunday, will be returned the next day. For example, if an email is received on Saturday morning at 11:00 AM, it will be returned no later than Sunday at 5:00 PM.